ServiceDesk Plus, a world-class IT and enterprise service management platform
Design, automate, deliver, and manage critical IT and business services
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
Learn More
Caller ID Reputation provides the most comprehensive view of your caller ID scores across all carriers
Instantly identify flagged caller IDs and decrease flags by up to 95% your first month.
Keep your agents on the phone with increased connection rates by monitoring your phone number reputation across all major carriers and call blocking apps.
The Advanced Launcher add-on is able to launch any Linux and Windows applications that support command line instructions directly from the XBMC GUI. This Add-on also provide the possibility, to download from several Internet databases and manage meta-data informations and images linked to these applications.